FAQ & Why Choose Ember & Co.

What makes Ember & Co. different?

We craft every product in small batches with a focus on clean ingredients, balance, and depth of flavor. Our Chili Crisp is slow-infused in premium avocado oil for layered aroma and rich, comforting heat, while our Chili Powders and Chili Flakes are made from carefully sourced dried peppers that highlight their natural color, fragrance, and character.

What are the heat levels?

Our heat tiers are consistent across our Chili Crisp, Chili Powders, and Chili Flakes:

• Ember – Balanced Heat (Medium) – gentle warmth, balanced and aromatic
• Blaze – Bold Heat (Hot) – bold, vibrant kick with lingering warmth
• Inferno – Intense Heat (Extra Hot) – fiery and complex, for true spice lovers

What ingredients do you use?

Across all Ember & Co. products, we keep ingredients short, clean, and intentional.

• Chili Crisp: avocado oil, chili flakes, and salt.
• Chili Powders & Chili Flakes: carefully selected chili peppers.

No preservatives. No MSG. Non-GMO. Gluten-free.

How should I store it?

Chili Crisp: Keep in a cool, dry place. For best results, refrigerate after opening and stir before each use.

Chili Powders & Chili Flakes: Store in a cool, dark place with the lid tightly closed. Avoid moisture and direct sunlight to preserve aroma, color, and flavor.

How long does it last?

All Ember & Co. products include a clearly printed “Best By” date on the jar. For the best flavor, aroma, and texture, we recommend enjoying them before that date and storing them properly after opening.

While products may remain safe beyond the listed date when stored correctly, chili- and spice-based products naturally lose some intensity over time — so the sooner you enjoy them, the better the experience.

Pro tip: Store in a cool, dark place and always use a clean, dry utensil.

Why choose avocado oil?

For our Chili Crisp line, we use avocado oil because it has a high smoke point and a naturally smooth, buttery profile that lets the chili’s aroma shine. It’s also rich in healthy fats and antioxidants — good heat, done right.

Where do you ship?

We currently ship across the United States. Orders are packed carefully and typically dispatched within 2–3 business days. For full details, see our Shipping Policy.

What’s your return policy?

Because our products are food and consumable items, all edible Ember & Co. products are final sale and we do not accept physical returns.

If your order arrives damaged, leaking, defective, missing items, or significantly different from what you ordered, please contact us within 7 days of delivery at support@theemberandco.com and we’ll review it for a replacement or, in limited cases, a refund. For full details, see our Return & Refund Policy.