Privacy Policy

Last Updated:

At Ember & Co., we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our services. By continuing to use our site, you agree to the terms outlined below.

1) Information We Collect

a) Information You Provide

  • Name, email, phone number, billing and shipping address
  • Payment details (processed securely by third-party providers)
  • Account credentials (username, password)
  • Messages, reviews, and feedback
  • Newsletter and marketing preferences
  • Any additional information you choose to share (e.g., forms or surveys)

b) Automatically Collected Data

  • IP address, device type, browser, and operating system
  • Pages visited, referral source, and time spent
  • Cookies, pixels, and server logs
  • Usage analytics and behavior data
  • Approximate geolocation (if granted permission)

We use this information to operate, secure, and improve our services and personalize your experience.

2) How We Use Your Information

  • Process orders, payments, and shipping
  • Manage accounts and remember preferences
  • Communicate about orders, updates, and promotions
  • Analyze performance and improve our offerings
  • Detect fraud or unauthorized activity
  • Comply with legal and regulatory requirements

If you opt in, we may use your information for marketing via email or SMS. You can unsubscribe at any time.

3) Sharing & Disclosure

We only share information when necessary to run our business, including:

  • Service providers (payment, shipping, hosting, analytics)
  • Affiliates and contracted partners
  • Legal authorities, when required
  • Business transfers (e.g., mergers or acquisitions)

All partners are required to maintain data protection standards consistent with this policy.

4) Cookies & Tracking

We use cookies and similar tools to:

  • Recognize your device and save preferences
  • Analyze traffic and improve performance
  • Support login sessions and shopping features
  • Deliver relevant advertising

You can manage or disable cookies in your browser settings, though some features may not function properly.

5) Data Retention

We retain your data only as long as necessary to fulfill our business and legal obligations. When retention is no longer required, we securely delete or anonymize the data.

6) Your Rights & Choices

Depending on your region, you may:

  • Access, update, or delete your personal data
  • Restrict or object to certain processing
  • Withdraw consent for marketing
  • Request data portability
  • File a complaint with your local authority

To exercise your rights, contact us at support@theemberandco.com. Verification may be required.

7) Security

We employ administrative, technical, and physical safeguards to protect your data. While no system is completely secure, we continually review and enhance our protections.

8) International Transfers

If data is transferred outside your country, we ensure appropriate safeguards (such as contractual clauses) are in place to protect it.

9) Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect information from minors, and any data collected in error will be deleted.

10) Policy Updates

We may update this Privacy Policy as practices or laws change. The “Last Updated” date reflects the most recent version. Continued use of our site indicates your acceptance of any updates.

11) Contact Us

If you have any questions about this policy or your data, reach out anytime:

Email: support@theemberandco.com
Mailing Address: Ember & Co., 4364 Western Center Blvd Unit 5158, Fort Worth, Texas 76137 USA

12) Targeted Advertising & Opt-Out Rights

We may share limited information (like cookies or usage data) with advertising partners to deliver relevant ads. Depending on your state laws, this may be considered “sharing” or “targeted advertising.”

To opt out, you can: